Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition that you received it
- Free from stains, damage, washing, or alterations
- In its original packaging, where applicable
You will also need your order details or proof of purchase.
How to Request a Return
To start a return, please contact us at hello@nauma.in within 7 days of receiving your order.
Please do not send any product back without contacting us and receiving return instructions first. Items sent back without prior approval may not be accepted.
If your return is approved, we will provide you with instructions on how and where to send the product.
Return address:
We will provide the return address and instructions after your return request is approved.
You can contact us at hello@nauma.in for any questions regarding returns.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if:
- The product is defective
- The product is damaged
- You received the wrong product
Please contact us with your order details and clear photographs or videos of the issue so that we can evaluate it and provide an appropriate resolution.
Non-Returnable Items
Returns may not be accepted for:
- Products that have been worn, washed, altered, or damaged after delivery
- Products with stains or signs of misuse
- Products returned after the 7-day return period
- Products returned without prior approval
- Products specifically marked as non-returnable or final sale
Cash on Delivery (COD) Charges
A ₹50 COD service charge is applicable to orders placed using the Cash on Delivery payment method.
The ₹50 COD service charge is a payment-processing and order-handling fee and is non-refundable in the following situations:
- Customer-requested cancellation after the order has been processed
- Customer refuses to accept the order after dispatch
- Customer returns the product for reasons unrelated to a defect, damage, or incorrect product
If a refund is approved for an eligible return, the ₹50 COD service charge will not be included in the refundable amount.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been processed, packed, or shipped, cancellation may not be possible.
For COD orders, refusing to accept an order after dispatch may be treated as a cancellation, and the ₹50 COD service charge will not be refundable.
Exchanges
If you need a different size, please contact us within the 7-day return period.
Exchange requests are subject to product availability and the return eligibility requirements mentioned in this policy.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.
If approved, the eligible refund amount will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment service provider to process and credit the refund to your account.
For COD orders, the ₹50 COD service charge is non-refundable.
If more than 15 business days have passed since your refund was approved, please contact us at hello@nauma.in.