FAQs

 

What types of products does Nauma offer?

Nauma provides a curated selection of high-quality products designed to enhance everyday life. Our offerings include items that combine style and functionality, catering to a variety of needs and preferences.

How can I contact Nauma for support?

You can reach us via email at hello@nauma.in For any inquiries or support, we encourage you to provide your order number for a more efficient response.

What is the return policy at Nauma?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in its original condition, unworn, and in its original packaging. A receipt or proof of purchase is required for processing returns.

How long does shipping take?

Orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while express shipping is available for 2-3 business days. Shipping costs are calculated at checkout based on your location and selected shipping method.

What should I do if my order is damaged or incorrect?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us promptly at hello@nauma.in to evaluate the issue and initiate a resolution.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your delivery until it arrives at your designated address.

What should I do if my order does not arrive on time?

If your order has not arrived within the estimated delivery time, please contact us at hello@nauma.in with your order number for assistance in resolving the issue.