FAQs
What does Nauma sell?
Nauma is an Indian streetwear label. We make graphic tees, oversized tees, hoodies and more, with original designs inspired by Indian culture, cricket, Hinglish humour and street art. Every piece is printed to order, just for you.
Is shipping free?
Yes. Shipping is free on all orders across India. Cash on Delivery orders have a separate ₹50 COD handling fee (see below).
How long will my order take?
Because every piece is printed to order, orders are processed within 2-3 business days. Delivery then takes 5-7 business days, depending on your location. Orders placed on weekends or holidays are processed on the next business day.
Do you offer Cash on Delivery (COD)?
Yes. COD is available across India on orders from ₹499 to ₹1,500. A ₹50 COD handling fee applies to COD orders. Pay online to skip the fee.
The ₹50 fee is non-refundable if you cancel after your order is processed, refuse the parcel at delivery, or return an item for a reason other than a defect, damage or wrong product.
Which payment methods do you accept?
You can pay online with UPI, debit or credit cards, netbanking and wallets. Online payments are processed securely by Cashfree. We never store your card details. Cash on Delivery is available on eligible orders.
How do I track my order?
Once your order ships, you'll get a confirmation email with your tracking details. You can also check your order status anytime on our Track Order page.
How do I choose the right size?
Every product page has a size chart with measurements in cm and inches, plus a How to Measure guide and a Fit Guide. Oversized tees are cut roomy on purpose, so take your usual size for the relaxed streetwear look, or size down for a closer fit. Still unsure? Message us before you order and we'll help you pick.
How do I care for my Nauma piece?
To keep the print sharp for longer, turn the garment inside out, wash in cold water, avoid bleach, don't iron directly on the print, and dry in the shade.
What is your return policy?
You can request a return within 7 days of delivery. The item must be unworn, unwashed and unused, with its original tags attached, and in the same condition you received it.
To start a return, email hello@nauma.in with your order number. Please don't send anything back until we've approved your request and shared return instructions. Items sent back without approval may not be accepted. The courier may refuse pickup if the tags are missing or the item looks worn, washed or soiled.
Return shipping: Return shipping charges are payable by the customer, unless the product is defective, damaged, or was shipped incorrectly by Nauma.
Are there any items that cannot be returned?
Every Nauma product from our store, including our printed-to-order designs, can be returned within 7 days of delivery. We can't accept a return if the item:
- Was bought on sale (sale items are non-returnable)
- Is a custom design made for you through our Request a Custom Design service (custom designs are non-returnable)
- Has been worn, washed, altered, or damaged after delivery
- Has stains or signs of use
- Is requested after the 7-day return period
- Is sent back without our approval
If any item, including a sale item or custom design, arrives damaged, defective, or incorrect, we'll replace it free of charge.
Can I exchange for a different size or colour?
Yes. Size and colour exchanges are available within 7 days of delivery. Email hello@nauma.in with your order number and the size or colour you'd like. Exchanges depend on stock availability and follow the same conditions as returns.
Exchange shipping: Reverse pickup and exchange shipping charges are payable by the customer.
When will I get my refund?
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to credit it. For COD orders, the ₹50 COD handling fee isn't refunded. If it's been more than 15 business days since approval, email us.
What if my order arrives damaged, defective, or wrong?
We'll send you a free replacement. Please check your order as soon as it arrives. If something's wrong, email hello@nauma.in within 7 days of delivery with your order number and clear photos or a video of the issue. There are no pickup or shipping charges for you in this case.
Can I cancel my order?
You can cancel before your order is processed or shipped. Since every piece is printed to order, cancellation may not be possible once printing, packing or shipping has started. Contact us as soon as possible. For COD orders, refusing the parcel at delivery counts as a cancellation, and the ₹50 COD fee isn't refunded.
My order hasn't arrived on time. What should I do?
Check the latest status on our Track Order page. If it's past the estimated delivery time, email hello@nauma.in with your order number and we'll follow up with the courier.
Can I get my own design printed?
Yes. Share your idea on our Request a Custom Design page. We'll check if it can be printed and send you a quote. Please note that custom designs are non-returnable unless they arrive damaged, defective, or incorrect.
Do you ship outside India?
Not yet. We currently ship within India only.
How can I contact Nauma?
Email us at hello@nauma.in or tap the WhatsApp button on any page. We reply within 24 hours, Monday to Saturday, 10 AM to 6 PM IST. Please include your order number so we can help faster.
For full details, see our Shipping Policy and Refund Policy.